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FAQs

Flights

1 I have seen an advert about airline savings when booking on bookandgo.co.za. What discounts are these?

We have discounted rates on selected airlines and routes when booking with bookandgo.co.za.

These discounts have already been filed on selected routes and airlines. The price quoted will be inclusive of these.

2 Is there any additional fees and taxes that are applicable to airline bookings made on bookandgo.co.za?

The final price displayed is inclusive of all taxes and fees.

3 What happens if something goes wrong after I have booked? Is there anyone I can speak too?

We have over twenty highly trained and skilled travel consultants that will be able to assist you with any issues or queries. We have offices situated in both Johannesburg and Durban.

4 How do I get in contact with anyone if I have any questions regarding my booking?

You can call us on +27105105761.
Drop us an email @ info@bookandgo.co.za
Or chat to us via our live chat options online.

5 Why is it not allowing me to search from my selected departure destination?

Book and Go is a South African based website focusing on international outbound travel. Our search functionality is locked for travel from Durban, Johannesburg and Cape Town.

6 Why cant I search flights for same day or next day departures?

We have locked the functionality to search 48 hours into the future

If you would like to book earlier, please contact us directly and we can book this offline.

7 How is my payment processed? Is the transaction secured?

All payments are processed via Peach Payment solution and is 100% secure.

Peach Payments is a PCI DSS Compliant System approved by IATA.

8 What credit cards are accepted?

We only accept South African issued Visa and Mastercard credit cards.

9 Can I select seating?

Once your booking has been created and ticket issued, you may email our consultants and we can assist with seating and meal requests where required. Please note some fare rules do not allow seating prior to check in.

Hotels

1 I have a hotel that I would like a price on, but it doesn’t seem to appear on the hotels search functionality.

Drop us an email and we can cost this with offline suppliers for you.

2 Is the cost of the hotel inclusive of all taxes?

Hotel pricing is inclusive of all taxes, however certain levies may be payable directly to the property.

3 Does the hotel booking page allow payment later?

Yes, certain hotels will allow you to pay directly at the property.

4 What meal options are available?

When selecting properties on our holiday portal, you have the option to select from the different meal options.

Transfers

1 Why can’t I find my selected address on the portal?

From time to time, the transfer suppliers will disable point of addresses due to availability of cars in an area, or if there are other factors that hinder the safety of the drivers and clients.

2 What is the cancellation policy?

Transfer bookings made on the portal can be cancelled up to 24 hours before your trip.

3 How long will my driver wait?

Driver wait time is stipulated on the booking page and is generally 15min from selected time. We advise clients to please input enough time to factor in delays.